A 24/7 customer service agent that answers correctly

Support questions arrive at all hours and most are the same handful of things. A Fine Structure agent handles them instantly, using your real help content, and brings a person in the moment a case needs one.

Slow replies lose customers, and a bot that gives wrong answers is worse than no bot at all. A Fine Structure support agent is grounded in your own knowledge, so it answers the way your best support person would, and it is honest about what it does not know.

What it handles

The agent takes the repetitive load off your team so they can focus on the cases that really need a human.

• Answers questions about your product, pricing, and policies.
• Walks customers through common how-to steps.
• Checks order or account status when connected to your data.
• Collects the details a human needs before handing off.
• Replies in the language each customer writes in.

Grounded in your help content

The agent answers from your Business Brain: your help articles, policies, and FAQs. It does not improvise. When a question falls outside what it knows, it says so and passes the conversation to a person instead of guessing.

Clean handoff to a human

Some cases need judgment or empathy. The agent recognizes those, gathers the context, and hands the conversation to your team with the history attached, so the customer never has to repeat themselves.

One agent, every channel

The same agent can answer on WhatsApp, on your website, and over email, with one shared brain behind it. You write the knowledge once and it works everywhere.

How it works

1. Add your help content: Put your FAQs, policies, and articles into the Business Brain.

2. Choose the channels: Turn the agent on for WhatsApp, web chat, email, or all of them.

3. Set escalation rules: Decide when the agent should hand a case to a person.

4. Go live and watch: The agent starts answering, and you can review every conversation.

Frequently asked questions

Q: Will it give wrong answers?

A: It answers only from the knowledge you provide. When it is unsure, it says so and escalates to a human.

Q: Can my team take over a case?

A: Yes. The agent hands cases to a person with the full conversation history when needed.

Q: Which channels does it work on?

A: The same agent can serve WhatsApp, web chat, and email from one shared knowledge base.

Q: Can it check order or account status?

A: Yes, when you connect it to your data it can look up the relevant record for the customer.

Q: Do I need to code it?

A: No. You add the knowledge and set the rules from the screen.